At Fyra Square LLC, we strive to provide high-quality digital IT and content services to our clients. We understand that sometimes things may not work out as planned, and we want to ensure that our clients are satisfied with our services. Therefore, we offer refunds under certain circumstances.
Refund eligibility
Refunds are available for the following situations:
- Non-delivery of services: If we fail to deliver the services that you have paid for within the agreed timeframe, you are eligible for a full refund.
- Unsatisfactory services: If you are not satisfied with the quality of the services we provide, you may request a refund within 7 days of receiving the final deliverable. We will review your request and may offer a partial or full refund at our discretion.
Refund process: To request a refund, please email us at finance@fyrasquare.com within the applicable timeframe with your order number, a description of the issue, and any supporting documentation. We will review your request and respond within 5 business days with a decision and the next steps, if applicable.
If we approve your refund request, we will issue a refund to the original payment method used to purchase the services. Please note that it may take several business days for the refund to appear on your account.
Cancellation policy
If you wish to cancel your order, please notify us as soon as possible. If we have not started working on your project, you are eligible for a full refund. If we have already started working on your project, we will prorate the refund based on the amount of work completed.
Third-party payments
We use Stripe as our payment partner for invoice sharing and payment processing. If you have made a payment through Stripe, please refer to their refund policies and procedures. We are not responsible for any fees or charges incurred by Stripe.